ANTSA General

AI Scribe is another essential tool for mental health professionals. Unlike traditional recordings, the AI Scribe transcribes session notes live, eliminating the need to save or manage extra files. These notes can be uploaded instantly into client files, either on our secure platform or directly into the practice’s management system, streamlining documentation and saving valuable time. Privacy and security are at the core of everything we do, ensuring that sensitive data is always protected.

jAImee

The world’s first AI-powered therapeutic companion

Overseen by mental health professionals, jAImee is a game-changer in therapy. Designed to provide continuous support between sessions, jAImee offers a lifeline to clients when their therapist is unavailable.

With jAImee, clients can access guided interactions tailored to their needs, ensuring they stay engaged and supported throughout their mental health journey.

For clinicians, this means peace of mind knowing their clients are never left without a helping hand. By bridging the gaps between sessions, jAImee improves outcomes and strengthens the client-practitioner connection.

Why ANTSA?

ANTSA is an Australian-built digital mental health platform created for clinicians by clinicians. It helps clients stay engaged between sessions with secure messaging, journalling, mood tracking, psychoeducation resources, automated tasks, and homework delivery.

At its core are three integrated AI tools:

jAImee, the world’s first clinician-overseen therapy chatbot, which can also help assess distress severity levels to guide triage

kAI, an AI assistant that supports practitioners with real-time insights

AI Scribe, which transcribes sessions and allows you to generate summaries using different template options, saving hours of paperwork

ANTSA – AI Support for Clinicians & Clients, Keeping Therapy Connected

Stay connected, reduce admin, and support clients—without extra work.

ANTSA is the AI-powered mental health tool for clinicians, automating client engagement, real-time tracking, and session insights so you can focus on what matters.

🔹 AI Scribe – Automates notes, cutting admin and keeping you present in sessions.
🔹 jAImee AI Therapy Assistant – Engages clients between sessions, reinforcing therapy.
🔹 Smart Reminders & Tasks – Keeps clients on track, ensuring seamless progress.

A world-first in clinician-connected AI mental health support, ANTSA saves you time, reduces stress, and maximises impact—effortlessly.

Lead the future of mental health care. Try ANTSA today.

Data Protection and Confidentiality

Privacy, security, and confidentiality are at the heart of everything we do at ANTSA. Developed by Australian psychologists who deeply understand the importance of safeguarding client information, our platform is built to meet the highest standards of data protection and compliance.

We strictly adhere to the Australian Privacy Principles and AHPRA regulations, ensuring all client information is handled with the utmost care. To further enhance privacy, our platform utilises de-identified data wherever possible, ensuring sensitive information remains protected. All ANTSA servers are securely located within Australia, providing peace of mind that data never leaves the country.

At ANTSA, we prioritise creating a safe and secure environment for both clients and clinicians. Whether it’s live transcription, mood tracking, or AI support, every aspect of our platform is designed with privacy and confidentiality as a top priority, allowing mental health professionals to focus on what they do best—supporting their clients.

Privacy Policy

Privacy Policy for Mental Health Practitioners

ANTSA Pty. Ltd. ABN 77 664 161 237 ("ANTSA", "we", "us", or "our") provides a Software-as-a-Service platform ("Platform") for Mental Health Practitioners to manage their practice and provide services to their clients. It includes the platform/application and website – www.ANTSA.com.au

ANTSA is committed to protecting the privacy of our users, including Mental Health Practitioners (“MHP”s or “Practitioners”), Clinic Owners (person or entity who employs or contracts MHP’s), and their clients. Ensuring the privacy and confidentiality of our Platform users is of the utmost importance to us, and we employ stringent measures to safeguard their information. This Privacy Policy outlines how we collect, use, manage, store and protect Personal Information in accordance with the Australian Privacy Principles as outlined in the Privacy Act 1988 (Cth).

If you are using the Platform from another country, please note that your information may be subject to different privacy laws.

Collection of Personal Information

Types of personal and sensitive information we collect and hold

We collect two levels of Personal Information – the first from MHPs and Clinic Owners (Clinic Owners may or may not be a MHP. They are the person/entity who/which owns or manages the clinic/practice where MHP’s work) who register on the Platform; the second is from the clients invited by the MHPs.

The types of Personal Information we collect may include, but is not limited to:

Contact information such as name, email address, phone number, address, other demographics (eg. age, gender, date of birth, postcode, etc.)
Profile information such as job title, professional qualifications, image, and registration information
Payment information such as credit card details or bank account information
Any other information provided by you, your clients, a third party, or obtained by us in the course of providing our services
Profile information such as job title
Your access and usage of the Platform (which includes data obtained through your interactions with the ANTSA website) through the use of internet cookies or other tracking technologies

We may also collect sensitive information about you if it is necessary to provide specific services to you. This includes but is not limited to information or an opinion about an individual’s:

Racial or ethnic origin
Religious belief
Criminal record/s
Health and wellbeing information
Political opinion
Philosophical belief/s

How Personal Information is collected

We collect Personal Information and sensitive information (together, ‘Personal Information’) from our users in a variety of ways, including when users create an account, through online forms, when registering for our services, or when conducting business with us through our web-based platform and mobile app.

We may also collect information about you from third-party suppliers.

Use of Cookies and Similar Technologies

We may use cookies and similar technologies to collect information about how users interact with the Platform, the browsers used, geo-location data, pages visited, length of time spent within and communication with the platform, etc., to monitor and analyse usage trends. Users can manage their cookie preferences through their browser settings.

Storage and Security of Personal Information

Personal Information collected on the Platform will be stored using computer storage facilities or third-party storage provider supplied by Amazon Web Services (AWS). AWS enables covered entities and their business associates subject to the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA) to use their secure AWS environment to process, maintain, and store protected health information. All of our servers are located exclusively in Australia to ensure compliance with local data protection regulations.

The security of your Personal Information is important to us. It is important to note that no method of transmission over the internet, or method of electronic storage is 100% secure, so we cannot guarantee its absolute security. We strive to use commercially acceptable means to protect your Personal Information. The steps we take to protect your Personal Information include:

Ensuring the communications are end-to-end encrypted;
Using secure storage methods; and
Limiting access to Personal Information to authorised personnel.

Children’s Privacy

The Platform is designed for MHPs, therefore any child under the age of 13 years is not directly accepted. If an MHP has a client who is under the age of 13, it is expected that the MHP has parental consent as per their individual privacy policies, insurance requirements, and legislative provisions.

Privacy and Data Protection

The computer storage facilities referred to under Clause 3 above are compliant with the Health Insurance Portability and Accountability Act (HIPAA), which is a U.S. legislation that sets out the standard for privacy and data protection. As an Australian-based entity, choosing to be HIPAA compliant is not a legal requirement, but by choosing HIPAA compliant storage servers, ANTSA is dedicated to having security measures in place to safeguard Personal Information. This demonstrates our commitment to privacy and data protection.

Other security measures taken by ANTSA to ensure adequate levels of data protection per the Australian Privacy Principles include but are not limited to:

Taking reasonable steps to de-identify Personal Information;
Creating back-ups of the database regularly;
Making this platform password protected, requiring each user to create a strong password to access their accounts;
Implementing two-factor authentication (2FA) for all user accounts to provide an extra layer of security, requiring a second verification step during login;
Any other security measures that may reasonably be required.

Here are some of the areas of HIPAA compliance that are of note:

Encryption

To comply with HIPAA, ANTSA utilises the Advanced Encryption Standard (AES), a block cipher algorithm as the encryption standard. Specifically, we use AES-256 which employs a 256-bit key length to fully encrypt and decrypt Personally Identifiable Information (PII) data of clients/patients.

Data transport and storage

The infrastructure we rely on is Amazon Web Service AWS), including services like S3, which are well-versed in HIPAA compliance and provide reliable data transport and storage capabilities
Additionally, we have implemented HTTPS on our website to ensure secure data transmission to cyberspace

Data backup and recovery

To safeguard your data, ANTSA regularly backs up and encrypts the information you enter on the platform before transporting it to our servers. This proactive approach allows us to restore data in case of emergencies and mitigates the risk of data loss.

Security and Authentication

Users are restricted to log in from only one device at a time, preventing multiple logins for the same account
To maintain security, users are automatically logged off after a certain period of inactivity
Users are required to create strong passwords adhering to ANTSA’s guidelines, ensuring password strength
To provide an additional layer of security, two-factor authentication (2FA) is implemented for all user accounts
In order to protect users’ accounts from unauthorised access via the reset password flow, we utilise expiration and one-time tokens for the reset password link

Closing statement

We prioritise your safety and security by implementing robust measures to protect your Personal Information.

Data Collection and Use

Legal Basis for Data Processing

We process Personal Information based on several legal grounds to ensure compliance with relevant data protection laws and to provide our services effectively. The legal bases for processing your Personal Information may include:

Consent: Where you have provided explicit consent for the collection and use of your Personal Information for specific purposes, such as marketing communications or the collection of sensitive data.
Contract: Processing is necessary for the performance of a contract to which you are a party, such as when you register and use our Platform within your practice.
Legal Obligation: We may process your Personal Information to comply with legal requirements, including obligations related to taxation, regulatory compliance, and responding to lawful requests from authorities.
Legitimate Interests: We may process Personal Information where it is necessary for our legitimate interests, such as improving our services, ensuring the security of the Platform, and protecting the rights of ANTSA, our users, and others, provided these interests are not overridden by your rights and interests.

By clearly outlining the legal basis for processing, we aim to ensure transparency and compliance with both Australian and international data protection standards.

Data Breach Notification

ANTS Pty Ltd is committed to safeguarding your Personal Information and takes data security very seriously. Despite our best efforts to protect your information, in the unlikely event of a data breach, we have a response plan in place to address the situation promptly and effectively.

In accordance with the requirements of the Australian Privacy Act 1988 (Cth) and the Notifiable Data Breaches (NDB) scheme, ANTSA will take immediate steps to contain the breach and prevent further unauthorised access to your information. If a data breach is likely to result in serious harm to individuals whose information is involved, we will notify the affected individuals as soon as practicable. This notification will include:

The nature of the breach,
The type of information involved,
The steps taken to mitigate the breach,
Recommendations for what individuals should do to protect themselves, and
Our contact details for further information or assistance.

Additionally, we will notify the Office of the Australian Information Commissioner (OAIC) about the breach as required by the NDB scheme. We are committed to transparency and will keep affected individuals informed throughout the process, ensuring that appropriate actions are taken to protect your privacy and minimise any potential harm.

Use and Disclosure of Personal Information

We use and disclose Personal Information to provide our services, including:

Managing Practitioners' accounts
Facilitating communication between Practitioners and clients
Developing, maintaining, and protecting our products and services
Conducting research or compiling and analysing statistics relevant to health or safety

In addition, we may use anonymised or de-identified data for research, analytics, and to improve our services. This data will not contain any personally identifiable information and cannot be linked back to you or your clients. The use of anonymised data allows us to gain insights into usage patterns, enhance the functionality of the Platform, and contribute to the broader field of mental health through research and development.

We may disclose Personal Information to certain third-party service providers who assist us in providing our services, including payment processors and email service providers. We may also disclose Personal Information to comply with legal obligations or protect the rights, property, or safety of ANTSA or our users.

Debt Collection and Legal Disclosures

In the case of non-payment for goods or services provided by us, we may disclose your information to debt-collectors, credit reporting agencies, tribunals, courts, and other authorities. Such disclosures will be made in accordance with applicable laws and only to the extent necessary to resolve the payment issue.

Automated Decision-Making and Profiling

ANTSA may use automated decision-making processes and profiling within the Platform to enhance the user experience and provide information to Mental Health Practitioners (MHPs) and their clients. Automated decision-making refers to the ability of our Platform to make decisions based on the data provided without human intervention. This may include features like setting automatic reminders, notifications, or analysing client engagement patterns to determine levels of distress.

The use of profiling is done to optimise the Platform’s functionality, allowing practitioners to better understand their clients’ behaviours and track their progress between sessions. Profiling may involve analysing client data (such as mood, task completion, and communication frequency) to offer insights that support treatment planning.

ANTSA ensures that no significant or legally binding decisions about users or clients are made solely based on automated processes. Users have the right to request human intervention or review if they believe an automated decision has been made in error or is inappropriate for their situation. If you have any concerns about automated decision-making, please contact us directly.

Marketing Communications

We may send marketing communications to you about our services, promotions, or updates. Users can opt-out of receiving marketing communications by following the instructions provided in the communication.

Your Personal Information is not routinely disclosed overseas.

Retention of Personal Information

We retain Personal Information for as long as necessary to provide our services and fulfill our legal obligations. We may also retain Personal Information for research and analysis purposes. When Personal Information is no longer required, we securely destroy or de-identify it.

How long is your Personal Information stored?

Practitioners & Clinic Owners - We store and allow you access to your Personal Information as long as you have an account on the Platform. When you close your account, your Personal Information will not be accessible, however, if your account is reactivated you will be able to access it again. When you end your subscription or fail to meet your payment obligation your Personal Information will be stored but not accessible.

Clients - We store your Personal Information as long as you have an account on the Platform. When you close your account, your Personal Information will not be accessible. If you do not re-join the platform with a subscription, your data will remain inaccessible.

There is a mandatory need to retain payment and receipt data for Australian Taxation purposes (up to 7 years).

Access to and Correction of Personal Information

You have the right to access and correct Personal Information we hold about you. To request access or correction, please contact us using the contact details provided below.

Third-Party Links

The Platform may contain links to third-party websites or services. This Privacy Policy only applies to the Platform and does not apply to third-party websites or services. We have no control over and assume no responsibility for the privacy policies, practices, or content of third-party websites or services.

Complaints

If you have a complaint about our privacy practices, contact us using the contact details provided in this Privacy Policy. We will investigate the complaint and respond as soon as is practicable.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time at our discretion. You are advised to review this Privacy Policy periodically for any changes. Changes will be effective immediately upon posting the updated policy on the Platform.

CONTACT

Please contact:

Attention: The Data Protection Officer

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

P.O. Box 2324, Blackburn South, VIC, 3130

Or ring +61 3 881 22 373 during regular business hours (Eastern Standard Time - Melbourne)

COMPLAINTS

If you have been in contact with ANTSA P/L about a matter regarding data privacy and you do not believe that it was dealt with satisfactorily, you can make a complaint to the Office of the Australian Information Commissioner - www.oaic.gov.au/privacy/privacy-complaints

This Privacy Policy is effective as of 4^th September, 2024.

Terms & Conditions

Terms & Conditions

ANTSA Pty. Ltd. ABN 77 664 161 237 ("ANTSA", "we", "us", or "our") provides a Software-as-a-Service Platform ("Platform") for Mental Health Practitioners to manage their practice and provide services to their clients. It includes the platform/application and website – www.ANTSA.com.au (“technologies”, “interfaces”).

The Terms and Conditions below are for Mental Health Professionals & Clinic Owners using the ANTSA For Professionals platform/application and website (www.ANTSA.com.au) and their Clients.

Introduction

ANTSA welcomes you to our Platform for Mental Health Practitioners (“MHP”), Clinic Owners and their Clients. These Terms and Conditions, along with any other related documents, establish the terms of use for our platform and the services offered through it (collectively referred to as "Services"), as well as the related website.

By accessing or using the Services, you confirm that you have read and agreed to these Terms. If you do not agree to be bound by all of these Terms, you must not access or use the Services.

Service and Access

2.1 Availability of Service

You acknowledge that you understand that our Services are in the testing phase, and accept that we provide the Services “as is” and “as available”. ANTSA endeavours to ensure that the Services are available to you 24 hours per day, seven days per week, however, maintenance or other factors may result in temporary unavailability of the Services. We do not guarantee the availability of the Services at any given time.

2.2 User Account

To use the Services, you must create an account on our platform. This applies to the MHP, the Clinic Owner, and the Client. You are responsible for providing accurate information during the registration process and for keeping this information up-to-date.

You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

The MHP and Clinic Owner are also responsible for maintaining the confidentiality of their Clients which is an expected part of running their business under their own policies and insurances.

2.3 License to Use

By using our technologies, you acknowledge and accept that you hold complete responsibility for any user-generated content you share on these interfaces. In addition, you certify and guarantee that you have the required intellectual property rights for any content you post on any of our technologies.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services. ANTSA owns the intellectual property rights for all material and images on the platform/application and website (unless otherwise stated). You are not permitted to republish, reproduce, redistribute, sell or share any resources without prior written consent.

Certain sections of this platform/application and website provide users with the opportunity to share opinions, thoughts and information. It is important to note that we do not screen, modify, publish, or review comments before they appear on any of our technologies. Any comments posted by users are solely the opinions and views of the individuals who posted them, and they do not necessarily represent the opinions and views of us, our affiliates, or agents. To the maximum extent permitted by applicable laws, we cannot be held liable for any comments posted on our interfaces or for any damages, expenses, or liability incurred as a result of their use, posting, or appearance on our interfaces. To this end, we reserve the right to edit or remove any comments that we consider to be offensive, copyright, unlawful, inappropriate, soliciting/promoting 3^rd parties, or breaches our Terms & Conditions.

2.4 Third-Party Services

The Services may contain links to other websites or services, including those of any partners we may have. These third-party websites and services are subject to their own terms and conditions and should be reviewed before use. We do not endorse or assume liability for these third-party websites or services.

User Responsibilities

3.1 Compliance with Laws

You are responsible for complying with all applicable laws in connection with your use of the Services, including without limitation, all privacy and data protection laws.

3.2 User Conduct

You agree not to engage in any of the following prohibited activities:

Copying, distributing, or disclosing any part of the Services in any medium, including without limitation by automated or non-automated scraping
Using any automated systems, including without limitation “robots”, “spiders”, “offline readers”, etc., to access the Services in a manner that sends more request messages to our servers than a human could reasonably produce in the same period of time by using a conventional online web browser
Transmitting spam, chain letters, or other unsolicited email
Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Services
Taking any action that imposes, or may impose at our sole discretion, an unreasonable or disproportionately large load on our infrastructure
Uploading invalid data, viruses, worms, or other software agents through the Services
Collecting or harvesting any personally identifiable information, including, but not limited to, account names, from the Services
Using the Services for any commercial solicitation purposes
It is strictly prohibited to engage in any activities or utilise any part of our Platform or website (including, but not limited to the content) in any manner that undermines or competes with our Services
Impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity
Utilising this Service to engage in activities that threaten, harass or offend any individuals, groups or businesses, or to disrupt or interfere with the experience of other users of this Service
Engaging in any activity that violates anyone’s privacy rights, such as sharing private or personal information without their consent, or any other infringement of legal rights
Enabling or assisting a third party in carrying out any of the aforementioned actions

Payment

4.1 Fees and Payment Terms

You agree to pay the fees for the Services in accordance with the pricing and payment terms outlined below:

Payment Method: All payments for the services provided by us shall be made through credit cards using Stripe, a secure online payment processing system. By using our Services, you agree to authorise the monthly charges to the credit card provided during registration.
Monthly Billing: your credit card will be charged on a monthly basis for the services rendered by us. The charges will occur automatically and recur each month unless cancelled or terminated in accordance with our cancellation policy.
Pro Rata Charges: in the event that you increase the number of licences for our services during a billing cycle, the additional charges will be immediately applied to the credit card stored on file as a pro rata amount, reflecting the remaining days of the billing cycle.
Licence decrease: if you choose to decrease the number of licences associated with your account, the adjustment will be acknowledged and reflected in the billing cycle following the change. The decreased licences will not be immediately reflected in the current billing cycle.
Security: We prioritise the security of your payment information. Stripe, our trusted payment processing provider, implements industry-standard security measures to safeguard your credit card details and protect against unauthorised access, fraud, and data breaches.

Please note that any disputes or discrepancies related to billing or payments should be promptly reported to our customer support team (This email address is being protected from spambots. You need JavaScript enabled to view it.) for timely resolution.

By using our Services and providing your credit card information, you acknowledge and agree to these payment terms and authorise the charges described herein.

Confidentiality

5.1 Protection of Confidential Information

ANTSA acknowledges the sensitive nature of the information you may share through the Services and agrees to take appropriate measures to protect the confidentiality of this information.

We have built our Services to the level of HIPAA Compliance to protect our customers and their clients. For further information, please refer to our Privacy Policy.

5.2 Confidentiality Obligations

You acknowledge that in the course of using the Services, you may have access to confidential information belonging to ANTSA or to other users. You agree not to disclose this confidential information to any third party and to use this information only in accordance with these Terms.

Intellectual Property Rights

6.1 ANTSA Ownership

All intellectual property rights associated with our Services, including but not limited to software, trademarks, logos, designs, graphics, text, images, and any other materials (collectively referred to as the “Materials”, are the exclusive property of us unless otherwise stated.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferrable licence to access and use our Services and its Materials solely for your personal or business purposes. This licence does not permit you to reproduce, modify, distribute, publicly display, or create derivative works from the Materials without the prior written consent of us.

6.3 Restrictions

You shall not, directly or indirectly, engage in any activities that infringe upon or violate our intellectual property rights. This includes, but is not limited to, copying, reverse engineering, decompiling, or attempting to obtain the source code of our Services or any of its components.

6.4 User-Generated Content

By submitting or posting any content on the digital platform or website, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with the operation of the digital platform, website, and our business.

6.5 Copyright Infringement

We respect the intellectual property rights of others and expect our users to do the same. If you believe that any Materials on our Services infringe upon your copyright, please promptly notify us and provide the necessary information to support your claim.

6.6 Third-Party Content

Our Services may contain content provided by third parties. Such content is the intellectual property of their respective owners, and their rights are protected by applicable laws and regulations. Any use or reliance on third-party content is at your own risk, and we shall not be liable for any damages or losses arising from such use.

Please be aware that any unauthorised use or infringement of our intellectual property rights may result in legal action and the pursuit of all available remedies under the law.

Termination

7.1 Termination by Us

We reserve the right to terminate these terms and conditions or suspend your access to the digital platform and services, with or without cause, at any time and without prior notice. Reasons for termination may include, but are not limited to, violation of these terms and conditions, infringement of intellectual property rights, fraudulent activities, or any other behaviour that is deemed inappropriate or harmful to the digital platform, website or its users.

7.2 Termination by You

You may terminate these Terms at any time by cancelling your account and discontinuing the use of the Services. No further charges will be applied once the termination is effective. Please not that termination of these terms and conditions does not exempt you from any outstanding obligations or liabilities incurred prior to termination.

7.3 Effect of Termination

Upon termination of these terms & conditions, your access to our Services will be immediately revoked. You shall cease any further use of our Services and return or destroy any Materials, documents, or copies thereof obtained during your use of our Services. Termination shall not relieve either party from any obligations or liabilities that have accrued prior to termination.

7.4 Survival of Provisions

The sections of these terms and conditions that by their nature should survive termination shall remain in full force and effect. This includes, but is not limited to, the sections related to intellectual property rights, disclaimers, limitations of liability, and indemnification.

7.5 Data Retention

Upon termination, we will retain your account information and data in accordance with our Privacy Policy for legal or regulatory purposes or to fulfill our obligations.

7.6 Notice of Termination

In the event of termination by us, we will make reasonable efforts to provide you with prior notice, unless circumstances necessitate immediate termination. We may send a notice to the email address associated with your account or through other contact information provided by you.

Software Updates and Support

8.1 Software Updates

We may periodically provide updates, enhancements, or modifications to the software used in conjunction with our Services. These updates are designed to improve functionality, security, and user experience. You acknowledge and agree that such updates may be automatically installed or require manual installation. It is recommended to keep your software up to date to ensure optimal performance and access to the latest features.

8.2 Support

We will make reasonable efforts to provide technical support and assistance related to our Services and its functionality. The scope and availability of support may vary and will be determined at the sole discretion of us. Support may be offered through various channels, including email, online chat, or knowledge base resources. Any support provided is subject to these terms and conditions.

8.3 Limitations of Support

Our support services are intended to address general inquiries, usage guidance, and technical issues related to the digital platform. Support does not cover training, customisation, or consultancy services unless explicitly agreed upon in a separate written agreement. We are not responsible for providing support for issues arising from your hardware, network, or third-party software.

8.4 No Obligation to Update or Support Third-Party Components

Our Services may incorporate third-party components or dependencies, such as libraries, frameworks, or APIs. We are not obligated to provide updates or support for these third-party components. Any updates or support for third-party components will be subject to the terms and conditions set forth by the respective third-party providers.

8.5 User Responsibilities

It is your responsibility to promptly install any updates or patches provided by us to ensure the continued compatibility, security, and functionality of our Services. You shall also provide accurate and complete information when seeking support, and cooperate with our support team in resolving any issues or inquiries.

8.6 Exclusions

We do not warrant or guarantee that any software updates or support services will resolve all issues or meet your specific requirements. Furthermore, we shall not be liable for any failure to provide updates or support resulting from circumstances beyond its reasonable control.

Limitation of Liability

9.1 Disclaimer of Warranties

We make no warranties or representations, either expressed or implied, regarding the accuracy, reliability, timeliness, or completeness of our Services or any information, materials, or services provided through it. Our Services are still in development and are provided on an “as is” and “as available” basis without any warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.2 Limitation of Liability

You expressly acknowledge and agree that the use of our Services is at your own risk. We and our affiliates, directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, personal injury/wrongful death, arising from or in connection with the use or inability to use our Services, or any information contained therein, whether based on warranty, contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages.

9.3 Third-Party Content and Services

The digital platform may contain links to third-party websites, applications, or services that are not owned or controlled by ANTSA. We do not endorse or assume any responsibility for the content, privacy practices, or actions of these third-party entities. You agree that ANTSA shall not be liable, directly or indirectly, for any damages or losses caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, products, or services.

9.4 Indemnification

You agree to indemnify, defend, and hold harmless ANTSA and its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of our Services, violation of these terms and conditions, or infringement of any rights of a third party.

9.5 Force Majeure

We shall not be liable for any delay, failure, or disruption of the digital platform or services resulting from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or governmental actions.

9.6 Total Liability

In no event shall the total liability of us and our affiliates, directors, officers, employees, agents, and licensors, arising from or in connection with these terms and conditions or the use of the digital platform, exceed the amount paid by you, if any, for accessing the digital platform or using the services during the six (6) months preceding the event giving rise to the liability.

Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia (where ANTSA is registered). Any legal action or proceeding arising out of or relating to these terms and conditions shall be filed exclusively in the courts of Australia.

10.2 Informal Resolution

We encourage users to first attempt to resolve any disputes, claims, or disagreements arising from or relating to these terms and conditions, the digital platform, or its services (collectively referred to as "Disputes") through informal means. You may contact our customer support team to seek a resolution or clarification.

10.3 Mediation

If a Dispute cannot be resolved through informal means, both parties agree to attempt mediation before initiating any legal proceedings. The mediator shall be mutually agreed upon by both parties. The costs associated with mediation shall be borne equally by both parties, unless otherwise agreed.

10.4 Arbitration

If mediation is unsuccessful or deemed not feasible, any Dispute shall be finally resolved through binding arbitration in accordance with the rules of the chosen arbitration association or organisation. The arbitration shall be resolved through binding arbitration in accordance with the rules of the Australian Arbitration Association. The arbitration shall be conducted in Sydney, New South Wales, Australia. The decision of the arbitrator shall be final and binding upon both parties.

10.5 Waiver of Class Action

Any arbitration or legal proceedings initiated in connection with a Dispute shall be conducted solely on an individual basis. Neither party shall participate in a class action, class arbitration, or any consolidated claims involving multiple parties.

10.6 Severability

If any provision of this Dispute Resolution section is found to be invalid or unenforceable, such provision shall be modified or eliminated to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue to be valid and enforceable.

Please note that this Dispute Resolution section does not limit your right to seek equitable relief or remedies available under applicable laws. Both parties agree to comply with the chosen dispute resolution process and acknowledge that it constitutes the sole and exclusive method for resolving any Disputes.

In the event of any dispute, claim, or controversy arising out of or relating to your use of our SaaS platform or these Terms & Conditions (including its formation, interpretation, performance, or termination), both you and our company agree to make a good faith effort to resolve such dispute through informal negotiation. If we are unable to resolve the dispute through negotiation within a reasonable timeframe, either party may initiate legal proceedings, and the parties hereby consent to the exclusive jurisdiction of the courts located in Melbourne, Victoria, Australia. Any such legal proceedings must be initiated within one year after the alleged breach or harm occurred, or else the claim will be permanently barred. You acknowledge and agree that any breach or threatened breach of these Terms & Conditions by you may cause irreparable harm, for which monetary damages may be inadequate, and that our company will be entitled to seek injunctive relief or other equitable remedies in such case.

Third Party Contracts

11.1 Third-Party Services

Our Services may contain links to other websites or services, including those of our partners. These third-party websites and services are subject to their own terms and conditions and should be reviewed before use. ANTSA does not endorse, warrant, or assume any liability for the availability, accuracy, quality or legality of these third-party websites or services.

11.2 Indemnification

You agree to indemnify, defend and hold harmless ANTSA and our affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising out of or in connection with your use of Third-Party Services or any interactions with third-party providers.

11.3 Changes to Third-Party Services

We reserve the right to modify, discontinue, or restrict access to any Third-Party Services at any time without prior notice. We shall not be liable for any damages or losses resulting from such modifications, discontinuations, or restrictions.

Indemnification

Your use of the digital platform, including but not limited to any content you submit, post, transmit, or otherwise make available through the platform.
Any violation of these terms and conditions, including but not limited to the infringement of any intellectual property rights or breach of any obligations or representations.
Your violation of any applicable laws, regulations, or third-party rights.
Any unauthorised access to or use of the digital platform, including any unauthorised access to or use of the accounts or personal information of other users.
Any interaction, transaction, or relationship between you and any other user, third-party provider, or advertiser on or through the digital platform.
Any dispute, claim, or disagreement between you and any other user, third-party provider, or advertiser on or through the digital platform.

You agree to cooperate fully in the defence of any such claims and to provide us with reasonable assistance, at your expense, in defending any such claims. ANTSA reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any such matter without the written consent of ANTSA.

This indemnification section shall survive the termination of these terms and conditions and your use of the digital platform. It represents an essential element of the agreement between you and ANTSA.

Entire Agreement

These Terms constitute the entire agreement between you and us with respect to the use of the Services, and supersedes all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and us.

Waiver

The failure of ANTSA to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Right to Modify

ANTSA reserves the right to modify, update or amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms and Conditions on the website. You are responsible for regularly reviewing the Terms and Conditions. By continuing to access or use ANTSA after any modifications, you agree to be bound by the revised Terms and Conditions. If you do not agree to the revised Terms and Conditions, you must immediately cease use of ANTSA.

Contact Information

If you have any questions about these Terms & Conditioner, please contact ANTSA at This email address is being protected from spambots. You need JavaScript enabled to view it. or ring +61 3 881 22 373 during regular business hours (Eastern Standard Time - Melbourne), or visit our website at www.ANTSA.com.au.