Terms & Conditions
Terms & Conditions
ANTSA Pty. Ltd. ABN 77 664 161 237 ("ANTSA", "we", "us", or "our") provides a Software-as-a-Service Platform ("Platform") for Mental Health Practitioners to manage their practice and provide services to their clients. It includes the platform/application and website – www.ANTSA.com.au (“technologies”, “interfaces”).
The Terms and Conditions below are for Mental Health Professionals & Clinic Owners using the ANTSA For Professionals platform/application and website (www.ANTSA.com.au) and their Clients.
- Introduction
ANTSA welcomes you to our Platform for Mental Health Practitioners (“MHP”), Clinic Owners and their Clients. These Terms and Conditions, along with any other related documents, establish the terms of use for our platform and the services offered through it (collectively referred to as "Services"), as well as the related website.
By accessing or using the Services, you confirm that you have read and agreed to these Terms. If you do not agree to be bound by all of these Terms, you must not access or use the Services.
- Service and Access
2.1 Availability of Service
You acknowledge that you understand that our Services are in the testing phase, and accept that we provide the Services “as is” and “as available”. ANTSA endeavours to ensure that the Services are available to you 24 hours per day, seven days per week, however, maintenance or other factors may result in temporary unavailability of the Services. We do not guarantee the availability of the Services at any given time.
2.2 User Account
To use the Services, you must create an account on our platform. This applies to the MHP, the Clinic Owner, and the Client. You are responsible for providing accurate information during the registration process and for keeping this information up-to-date.
You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
The MHP and Clinic Owner are also responsible for maintaining the confidentiality of their Clients which is an expected part of running their business under their own policies and insurances.
2.3 License to Use
By using our technologies, you acknowledge and accept that you hold complete responsibility for any user-generated content you share on these interfaces. In addition, you certify and guarantee that you have the required intellectual property rights for any content you post on any of our technologies.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services. ANTSA owns the intellectual property rights for all material and images on the platform/application and website (unless otherwise stated). You are not permitted to republish, reproduce, redistribute, sell or share any resources without prior written consent.
Certain sections of this platform/application and website provide users with the opportunity to share opinions, thoughts and information. It is important to note that we do not screen, modify, publish, or review comments before they appear on any of our technologies. Any comments posted by users are solely the opinions and views of the individuals who posted them, and they do not necessarily represent the opinions and views of us, our affiliates, or agents. To the maximum extent permitted by applicable laws, we cannot be held liable for any comments posted on our interfaces or for any damages, expenses, or liability incurred as a result of their use, posting, or appearance on our interfaces. To this end, we reserve the right to edit or remove any comments that we consider to be offensive, copyright, unlawful, inappropriate, soliciting/promoting 3rd parties, or breaches our Terms & Conditions.
2.4 Third-Party Services
The Services may contain links to other websites or services, including those of any partners we may have. These third-party websites and services are subject to their own terms and conditions and should be reviewed before use. We do not endorse or assume liability for these third-party websites or services.
- User Responsibilities
3.1 Compliance with Laws
You are responsible for complying with all applicable laws in connection with your use of the Services, including without limitation, all privacy and data protection laws.
3.2 User Conduct
You agree not to engage in any of the following prohibited activities:
- Copying, distributing, or disclosing any part of the Services in any medium, including without limitation by automated or non-automated scraping
- Using any automated systems, including without limitation “robots”, “spiders”, “offline readers”, etc., to access the Services in a manner that sends more request messages to our servers than a human could reasonably produce in the same period of time by using a conventional online web browser
- Transmitting spam, chain letters, or other unsolicited email
- Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Services
- Taking any action that imposes, or may impose at our sole discretion, an unreasonable or disproportionately large load on our infrastructure
- Uploading invalid data, viruses, worms, or other software agents through the Services
- Collecting or harvesting any personally identifiable information, including, but not limited to, account names, from the Services
- Using the Services for any commercial solicitation purposes
- It is strictly prohibited to engage in any activities or utilise any part of our Platform or website (including, but not limited to the content) in any manner that undermines or competes with our Services
- Impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity
- Utilising this Service to engage in activities that threaten, harass or offend any individuals, groups or businesses, or to disrupt or interfere with the experience of other users of this Service
- Engaging in any activity that violates anyone’s privacy rights, such as sharing private or personal information without their consent, or any other infringement of legal rights
- Enabling or assisting a third party in carrying out any of the aforementioned actions
- Payment
4.1 Fees and Payment Terms
You agree to pay the fees for the Services in accordance with the pricing and payment terms outlined below:
- Payment Method: All payments for the services provided by us shall be made through credit cards using Stripe, a secure online payment processing system. By using our Services, you agree to authorise the monthly charges to the credit card provided during registration.
- Monthly Billing: your credit card will be charged on a monthly basis for the services rendered by us. The charges will occur automatically and recur each month unless cancelled or terminated in accordance with our cancellation policy.
- Pro Rata Charges: in the event that you increase the number of licences for our services during a billing cycle, the additional charges will be immediately applied to the credit card stored on file as a pro rata amount, reflecting the remaining days of the billing cycle.
- Licence decrease: if you choose to decrease the number of licences associated with your account, the adjustment will be acknowledged and reflected in the billing cycle following the change. The decreased licences will not be immediately reflected in the current billing cycle.
- Security: We prioritise the security of your payment information. Stripe, our trusted payment processing provider, implements industry-standard security measures to safeguard your credit card details and protect against unauthorised access, fraud, and data breaches.
Please note that any disputes or discrepancies related to billing or payments should be promptly reported to our customer support team (
By using our Services and providing your credit card information, you acknowledge and agree to these payment terms and authorise the charges described herein.
- Confidentiality
5.1 Protection of Confidential Information
ANTSA acknowledges the sensitive nature of the information you may share through the Services and agrees to take appropriate measures to protect the confidentiality of this information.
We have built our Services to the level of HIPAA Compliance to protect our customers and their clients. For further information, please refer to our Privacy Policy.
5.2 Confidentiality Obligations
You acknowledge that in the course of using the Services, you may have access to confidential information belonging to ANTSA or to other users. You agree not to disclose this confidential information to any third party and to use this information only in accordance with these Terms.
- Intellectual Property Rights
6.1 ANTSA Ownership
All intellectual property rights associated with our Services, including but not limited to software, trademarks, logos, designs, graphics, text, images, and any other materials (collectively referred to as the “Materials”, are the exclusive property of us unless otherwise stated.
6.2 Limited License
We grant you a limited, non-exclusive, non-transferrable licence to access and use our Services and its Materials solely for your personal or business purposes. This licence does not permit you to reproduce, modify, distribute, publicly display, or create derivative works from the Materials without the prior written consent of us.
6.3 Restrictions
You shall not, directly or indirectly, engage in any activities that infringe upon or violate our intellectual property rights. This includes, but is not limited to, copying, reverse engineering, decompiling, or attempting to obtain the source code of our Services or any of its components.
6.4 User-Generated Content
By submitting or posting any content on the digital platform or website, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with the operation of the digital platform, website, and our business.
6.5 Copyright Infringement
We respect the intellectual property rights of others and expect our users to do the same. If you believe that any Materials on our Services infringe upon your copyright, please promptly notify us and provide the necessary information to support your claim.
6.6 Third-Party Content
Our Services may contain content provided by third parties. Such content is the intellectual property of their respective owners, and their rights are protected by applicable laws and regulations. Any use or reliance on third-party content is at your own risk, and we shall not be liable for any damages or losses arising from such use.
Please be aware that any unauthorised use or infringement of our intellectual property rights may result in legal action and the pursuit of all available remedies under the law.
- Termination
7.1 Termination by Us
We reserve the right to terminate these terms and conditions or suspend your access to the digital platform and services, with or without cause, at any time and without prior notice. Reasons for termination may include, but are not limited to, violation of these terms and conditions, infringement of intellectual property rights, fraudulent activities, or any other behaviour that is deemed inappropriate or harmful to the digital platform, website or its users.
7.2 Termination by You
You may terminate these Terms at any time by cancelling your account and discontinuing the use of the Services. No further charges will be applied once the termination is effective. Please not that termination of these terms and conditions does not exempt you from any outstanding obligations or liabilities incurred prior to termination.
7.3 Effect of Termination
Upon termination of these terms & conditions, your access to our Services will be immediately revoked. You shall cease any further use of our Services and return or destroy any Materials, documents, or copies thereof obtained during your use of our Services. Termination shall not relieve either party from any obligations or liabilities that have accrued prior to termination.
7.4 Survival of Provisions
The sections of these terms and conditions that by their nature should survive termination shall remain in full force and effect. This includes, but is not limited to, the sections related to intellectual property rights, disclaimers, limitations of liability, and indemnification.
7.5 Data Retention
Upon termination, we will retain your account information and data in accordance with our Privacy Policy for legal or regulatory purposes or to fulfill our obligations.
7.6 Notice of Termination
In the event of termination by us, we will make reasonable efforts to provide you with prior notice, unless circumstances necessitate immediate termination. We may send a notice to the email address associated with your account or through other contact information provided by you.
- Software Updates and Support
8.1 Software Updates
We may periodically provide updates, enhancements, or modifications to the software used in conjunction with our Services. These updates are designed to improve functionality, security, and user experience. You acknowledge and agree that such updates may be automatically installed or require manual installation. It is recommended to keep your software up to date to ensure optimal performance and access to the latest features.
8.2 Support
We will make reasonable efforts to provide technical support and assistance related to our Services and its functionality. The scope and availability of support may vary and will be determined at the sole discretion of us. Support may be offered through various channels, including email, online chat, or knowledge base resources. Any support provided is subject to these terms and conditions.
8.3 Limitations of Support
Our support services are intended to address general inquiries, usage guidance, and technical issues related to the digital platform. Support does not cover training, customisation, or consultancy services unless explicitly agreed upon in a separate written agreement. We are not responsible for providing support for issues arising from your hardware, network, or third-party software.
8.4 No Obligation to Update or Support Third-Party Components
Our Services may incorporate third-party components or dependencies, such as libraries, frameworks, or APIs. We are not obligated to provide updates or support for these third-party components. Any updates or support for third-party components will be subject to the terms and conditions set forth by the respective third-party providers.
8.5 User Responsibilities
It is your responsibility to promptly install any updates or patches provided by us to ensure the continued compatibility, security, and functionality of our Services. You shall also provide accurate and complete information when seeking support, and cooperate with our support team in resolving any issues or inquiries.
8.6 Exclusions
We do not warrant or guarantee that any software updates or support services will resolve all issues or meet your specific requirements. Furthermore, we shall not be liable for any failure to provide updates or support resulting from circumstances beyond its reasonable control.
- Limitation of Liability
9.1 Disclaimer of Warranties
We make no warranties or representations, either expressed or implied, regarding the accuracy, reliability, timeliness, or completeness of our Services or any information, materials, or services provided through it. Our Services are still in development and are provided on an “as is” and “as available” basis without any warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
9.2 Limitation of Liability
You expressly acknowledge and agree that the use of our Services is at your own risk. We and our affiliates, directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, personal injury/wrongful death, arising from or in connection with the use or inability to use our Services, or any information contained therein, whether based on warranty, contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages.
9.3 Third-Party Content and Services
The digital platform may contain links to third-party websites, applications, or services that are not owned or controlled by ANTSA. We do not endorse or assume any responsibility for the content, privacy practices, or actions of these third-party entities. You agree that ANTSA shall not be liable, directly or indirectly, for any damages or losses caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, products, or services.
9.4 Indemnification
You agree to indemnify, defend, and hold harmless ANTSA and its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of our Services, violation of these terms and conditions, or infringement of any rights of a third party.
9.5 Force Majeure
We shall not be liable for any delay, failure, or disruption of the digital platform or services resulting from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or governmental actions.
9.6 Total Liability
In no event shall the total liability of us and our affiliates, directors, officers, employees, agents, and licensors, arising from or in connection with these terms and conditions or the use of the digital platform, exceed the amount paid by you, if any, for accessing the digital platform or using the services during the six (6) months preceding the event giving rise to the liability.
- Dispute Resolution
10.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Australia (where ANTSA is registered). Any legal action or proceeding arising out of or relating to these terms and conditions shall be filed exclusively in the courts of Australia.
10.2 Informal Resolution
We encourage users to first attempt to resolve any disputes, claims, or disagreements arising from or relating to these terms and conditions, the digital platform, or its services (collectively referred to as "Disputes") through informal means. You may contact our customer support team to seek a resolution or clarification.
10.3 Mediation
If a Dispute cannot be resolved through informal means, both parties agree to attempt mediation before initiating any legal proceedings. The mediator shall be mutually agreed upon by both parties. The costs associated with mediation shall be borne equally by both parties, unless otherwise agreed.
10.4 Arbitration
If mediation is unsuccessful or deemed not feasible, any Dispute shall be finally resolved through binding arbitration in accordance with the rules of the chosen arbitration association or organisation. The arbitration shall be resolved through binding arbitration in accordance with the rules of the Australian Arbitration Association. The arbitration shall be conducted in Sydney, New South Wales, Australia. The decision of the arbitrator shall be final and binding upon both parties.
10.5 Waiver of Class Action
Any arbitration or legal proceedings initiated in connection with a Dispute shall be conducted solely on an individual basis. Neither party shall participate in a class action, class arbitration, or any consolidated claims involving multiple parties.
10.6 Severability
If any provision of this Dispute Resolution section is found to be invalid or unenforceable, such provision shall be modified or eliminated to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue to be valid and enforceable.
Please note that this Dispute Resolution section does not limit your right to seek equitable relief or remedies available under applicable laws. Both parties agree to comply with the chosen dispute resolution process and acknowledge that it constitutes the sole and exclusive method for resolving any Disputes.
In the event of any dispute, claim, or controversy arising out of or relating to your use of our SaaS platform or these Terms & Conditions (including its formation, interpretation, performance, or termination), both you and our company agree to make a good faith effort to resolve such dispute through informal negotiation. If we are unable to resolve the dispute through negotiation within a reasonable timeframe, either party may initiate legal proceedings, and the parties hereby consent to the exclusive jurisdiction of the courts located in Melbourne, Victoria, Australia. Any such legal proceedings must be initiated within one year after the alleged breach or harm occurred, or else the claim will be permanently barred. You acknowledge and agree that any breach or threatened breach of these Terms & Conditions by you may cause irreparable harm, for which monetary damages may be inadequate, and that our company will be entitled to seek injunctive relief or other equitable remedies in such case.
- Third Party Contracts
11.1 Third-Party Services
Our Services may contain links to other websites or services, including those of our partners. These third-party websites and services are subject to their own terms and conditions and should be reviewed before use. ANTSA does not endorse, warrant, or assume any liability for the availability, accuracy, quality or legality of these third-party websites or services.
11.2 Indemnification
You agree to indemnify, defend and hold harmless ANTSA and our affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising out of or in connection with your use of Third-Party Services or any interactions with third-party providers.
11.3 Changes to Third-Party Services
We reserve the right to modify, discontinue, or restrict access to any Third-Party Services at any time without prior notice. We shall not be liable for any damages or losses resulting from such modifications, discontinuations, or restrictions.
- Indemnification
You agree to indemnify, defend, and hold harmless ANTSA and its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
- Your use of the digital platform, including but not limited to any content you submit, post, transmit, or otherwise make available through the platform.
- Any violation of these terms and conditions, including but not limited to the infringement of any intellectual property rights or breach of any obligations or representations.
- Your violation of any applicable laws, regulations, or third-party rights.
- Any unauthorised access to or use of the digital platform, including any unauthorised access to or use of the accounts or personal information of other users.
- Any interaction, transaction, or relationship between you and any other user, third-party provider, or advertiser on or through the digital platform.
- Any dispute, claim, or disagreement between you and any other user, third-party provider, or advertiser on or through the digital platform.
You agree to cooperate fully in the defence of any such claims and to provide us with reasonable assistance, at your expense, in defending any such claims. ANTSA reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any such matter without the written consent of ANTSA.
This indemnification section shall survive the termination of these terms and conditions and your use of the digital platform. It represents an essential element of the agreement between you and ANTSA.
- Entire Agreement
These Terms constitute the entire agreement between you and us with respect to the use of the Services, and supersedes all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and us.
- Waiver
The failure of ANTSA to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
- Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
- Right to Modify
ANTSA reserves the right to modify, update or amend these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms and Conditions on the website. You are responsible for regularly reviewing the Terms and Conditions. By continuing to access or use ANTSA after any modifications, you agree to be bound by the revised Terms and Conditions. If you do not agree to the revised Terms and Conditions, you must immediately cease use of ANTSA.
- Contact Information
If you have any questions about these Terms & Conditioner, please contact ANTSA at